
Agreed to in writing with your loan servicer (bank).
Buying time — not forgiveness (unless later negotiated).
Recent job loss or reduced hours
- Stops or delays foreclosure activity while the forbearance is in effect.
- Reduces immediate stress and prevents a rushed, last-minute sale at auction.
Most recent mortgage statement
Hardship documentation (termination/layoff letter, medical bills, unemployment claim, bank statements)
Proof of income (paystubs or unemployment benefits)
ID and property address
Use the phone number on your mortgage statement.
Ask for the “loss mitigation” or “foreclosure prevention” department.
Be honest and brief. Tell them what changed and for how long you expect the hardship to last.
Confirm length of forbearance, payment terms after the pause, and the exact date when normal payments resume or how missed payments will be handled.
Save emails, names, reference numbers, and the forbearance agreement.
If servicer delays or denies, we can intervene or explore alternatives.

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